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Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.
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/ Categories: Infor ERP Utilization Review, ERP Utilization Review & Process Improvement Consulting, Support, Training & Workshops, Consulting

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

  • TELEPHONE SUPPORT:
    Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
  • ONLINE SUPPORT:
    Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
  • REMOTE & ON-SITE CONSULTING:
    Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
  • BUSINESS ASSESSMENTS:
    Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

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Tips:  LX | BPCS | M3

Employee empowerment is important if you want to retain the skilled workforce you have and attract new talent.

Here are 5 ways you can motivate your employees to give their best every day

  1. Train your employees
  2. Give your employees the right tools
  3. Automate processes
  4. Give your employees real-time feedback
  5. Provide incentives to do more

Can you do it? Of course you can!
You don’t have to do it all by yourself. Companies like Crossroads RMC can assist. We provide training services which can be completely tailored to your business. We also provide software solutions to help automate many of your manual processes, and dashboard solutions to provide real-time feedback on performance.

If you choose to do this, the benefits to your company will be amazing. You will have a happy, loyal and prepared workforce, ready to come to work each day to make the company wildly successful.

Optimize Your Manufacturing Today!

Read more

Want to increase your efficiency across your organization?

Is access to real time data important to you?

Take a look at how and where your information is stored. Do you have employees keeping separate spreadsheets or databases outside of your ERP?

Separate data silos means that information is not being shared between departments. This can hamper growth, and cut down on overall efficiency. Take a look at why these silos exist. Can something be done within your ERP system to avoid having to store the information elsewhere? Can an integration be cre

ated to allow the ERP to have exposure to other databases, or allow updates to occur between systems?

Need help figuring out where to start? Contact us. We’d be happy to help.

Optimize Your Manufacturing Today!

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Tips: LN | Baan

All actions required for converting, validating, matching, and posting electronically received bank statements can be performed within a single session:

  • Bank Statement Workbench (tfcmg5610m100)
  • Bank Statement (tfcmg5610m000)

Alternatively, you can use the sequence of electronic bank statement sessions outlined below.

Steps to Process Electronic Bank Statements:

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