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Infor LX | Infor LN | BPCS | Baan | Infor M3

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Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.
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/ Categories: Infor ERP Utilization Review, ERP Utilization Review & Process Improvement Consulting, Support, Training & Workshops, Consulting

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

  • TELEPHONE SUPPORT:
    Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
  • ONLINE SUPPORT:
    Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
  • REMOTE & ON-SITE CONSULTING:
    Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
  • BUSINESS ASSESSMENTS:
    Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

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Tips:  LX | BPCS | M3

Is your company on an older version of Infor LX, BPCS, Infor LN, Baan, Infor M3 or Movex? Is your company on an older version of Infor LX, BPCS, Infor LN, Baan, Infor M3 or Movex?

What will you do when your ERP is no longer supported in 2021?

This is a confusing time for many companies with respect to their ERP system.

"Will I still be able to run my current version?"
"What happens if I want to stay on my version?"
"What options do I have?"

Crossroads RMC is here to help you sort through the confusion and get you to a place where you feel confident about your ERP future.

Let's get started with how we can help. I want Crossroads RMC to…

  • Conduct an Infor ERP Utilization Review – Should I consider moving to the latest version of LX in the cloud, or on prem? If I don’t, what are my options?
     
  • Set up an Infor ERP Demo System – I want to give my employees a chance to try out the latest version to see if it would be of benefit.
     
  • Train My Employees – I want to ensure that we’re operating based on best practices.
     
  • Integrate My ERP to External Systems – My company uses separate systems that don’t talk to one another and that is really inefficient.
     
  • Brainstorm With Me – I’m not sure what to do. I need to talk through some scenarios with someone who has been there, done that.
     
  • Support My Users – I’m short-staffed. I may upgrade, or I may stay where I’m at. Either way, I could use someone to handle our ERP issues. Please help!

Contact us at 800.762.2077 or click here to request a free phone consultation and we'll get you back on track.

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Infor LX & BPCS Tip of the Week: Production History Purge Infor LX & BPCS Tip of the Week: Production History Purge

Did you know that you can clear production history?

JIT900 - Production History Purge

To clear field values from Production History Inquiry (JIT300). Run monthly as Day End Run and Month End Run which clears M-T-D fields.  There is an option to clear the average per hour and maximum per hour fields. This program can be run as often as you wish.

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Tips: LN | Baan

All actions required for converting, validating, matching, and posting electronically received bank statements can be performed within a single session:

  • Bank Statement Workbench (tfcmg5610m100)
  • Bank Statement (tfcmg5610m000)

Alternatively, you can use the sequence of electronic bank statement sessions outlined below.

Steps to Process Electronic Bank Statements:

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