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Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.
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/ Categories: Infor ERP Utilization Review, ERP Utilization Review & Process Improvement Consulting, Support, Training & Workshops, Consulting

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

  • TELEPHONE SUPPORT:
    Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
  • ONLINE SUPPORT:
    Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
  • REMOTE & ON-SITE CONSULTING:
    Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
  • BUSINESS ASSESSMENTS:
    Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

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Tips:  LX | BPCS | M3

Clients who want to process more than one customer order line, one item, or one shop order are now able to continue processing without having to leave the Multi-Level Backflush screen. After entering data for a specific category, users are now able to use the F18=Accept & Continue function key that allows users to start and complete an action and remain on the MultiLevel Backflush screen, LMP600D1, to perform the next action. Previously, users were sent back out to the SYS500-06 screen after processing using single customer order line, shop order, or item.

This enhancement includes these programs or areas:

  • Lean Production Back-flush Selection Panel, LMP600D  
  • Lean Production Back-flush Selection Panel, LMP600FM
  • Lean Production Back-flush Selection Panel, LMP600HT
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EGLi users who maintain journal entries in a Microsoft Excel spreadsheet can use this utility to upload journal entries to EGLi. The Journal Upload installation program adds an Add-Ins tab to Microsoft Excel. This tab includes options to connect to the server where EGLi is installed and to open a spreadsheet template to use for manual journal entry. When the spreadsheet is complete, the Add-Ins tab is used to upload the spreadsheet.

To install Journal Upload:

  1.  The Power-Link Installation page has links to the Client installation programs and a link to download and install the Journal Upload utility. To access this page, use this link with your own values for system and NetLinkport: http://system:NetLinkport/Installs/ClientInstall/Install.html  where system is the server where IDF is installed and NetLinkport is the Net-Link port, typically 36001
     
  2. On the Power-Link Installation page, click the link provided to download and install EGLi Journal Upload.
     
  3. Follow the screen prompts to complete the installation on your PC.
     
  4. To verify the installation, open an Excel spreadsheet. Confirm that the Add-Ins tab is on the spreadsheet. 


See the Infor Enterprise General Ledger for System i Journal Upload Installation and Infor LX Configuration Guide.

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Tips: LN | Baan

All actions required for converting, validating, matching, and posting electronically received bank statements can be performed within a single session:

  • Bank Statement Workbench (tfcmg5610m100)
  • Bank Statement (tfcmg5610m000)

Alternatively, you can use the sequence of electronic bank statement sessions outlined below.

Steps to Process Electronic Bank Statements:

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