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Infor LX Tips, Infor LN Tips, BPCS Tips, Baan Tips, Infor M3 Tips & Infor ERP News

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Infor ERP Tips & News from the Experts

Infor LX | Infor LN | BPCS | Baan | Infor M3

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

  • TELEPHONE SUPPORT:
    Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
  • ONLINE SUPPORT:
    Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
  • REMOTE & ON-SITE CONSULTING:
    Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
  • BUSINESS ASSESSMENTS:
    Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

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Tips:  LX | BPCS | M3

This enhancement provides the ability to copy order lines, quote lines, and RMA lines. During Order Entry, action 3=Copy is available to copy regular lines and special lines. The new line displays in the next available line number.  This enhancement reduces manual key entry and speeds up Order Entry. 

The programs or areas impacted include ORD700D2, Order Line Entry, Quote Line Entry, and RMA Line Entry.

This enhancement prevents over-allocations and resulting overshipments to customers. Attempted over-shipments can present an error message to the user, or there is an option to automatically adjust the user’s request to the allowed quantity.

Since over-shipments result from over-allocations, Infor LX provides an optional validation during the four processes where a user can attempt to over-allocate. Note: Infor LX never over-allocates or over-ships; this always results from a user’s action. This enhancement provides three options regarding over-allocations and over-shipments:

  • Continue current process with warning message.
  • Show error message.
  • Automatically change allocation quantity to match quantity available for shipment.

If the over-ship quantity change is acceptable, internal procedures may require that the order quantity be revised so that pricing, promotions, credit checking, load planning, and other processes reflect the actual quantity.

The programs or areas impacted include:

  • ORD820D, Order Entry System Parameters
  • ORD720D2, Order Allocations
  • ORD725D, Order Entry Allocations
  • ORD570D5, Pick Confirm Inventory Confirmation
  • ORD700D2 / ORD700DA / ORD710B, Order Line Validation
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Tips: LN | Baan

All actions required for converting, validating, matching, and posting electronically received bank statements can be performed within a single session:

  • Bank Statement Workbench (tfcmg5610m100)
  • Bank Statement (tfcmg5610m000)

Alternatively, you can use the sequence of electronic bank statement sessions outlined below.

Steps to Process Electronic Bank Statements:

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