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Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.
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/ Categories: Infor ERP Utilization Review, ERP Utilization Review & Process Improvement Consulting, Support, Training & Workshops, Consulting

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

  • TELEPHONE SUPPORT:
    Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
  • ONLINE SUPPORT:
    Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
  • REMOTE & ON-SITE CONSULTING:
    Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
  • BUSINESS ASSESSMENTS:
    Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

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Tips:  LX | BPCS | M3

If it is necessary to pause sending and receiving of BOD messages on your IBM i during your month end process, it is best practice for the document flows that point to the IBM i to guarantee delivery of BOD messages. Once the month end process has been completed, you will need to Resume the ‘Receiving’ and ‘Sending’ Active Connection Points so your documents will continue to process.

Pausing Sending messages

To pause sending messages to ION:

  1. Select Connect > Active Connection Points.
  2. Select the connection point that must be paused for sending messages.
  3. In the Sending Paused column, click Pause. The page is automatically refreshed and the Sending Paused checkbox is selected. A Resume button becomes available. 

Sending of messages by this connection point is stopped....

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The database in LX 8.4 has undergone a significant change from previous versions. The database has been created using SQL DDL language instead of the old DDS language. The newer format allows for LX to take better advantage of advances in IBM database technologies as they move forward. Additionally, LX will be better able to make changes to tables (aka files) in the future without causing very large MR explosions to replace all programs that use a specific table. To ease the impact of this significant change, the LX tables (aka physical files) have new names that are the same as the previous version file names but with a “P” at the end, for example IIM is now IIMP. The old file names now belong to SQL views that looks just like the tables. This change made it easier to upgrade all the LX programs without changing every reference to every file. Many of the logical files remain although some have been replaced by SQL indexes to improve performance.

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Tips: LN | Baan

All actions required for converting, validating, matching, and posting electronically received bank statements can be performed within a single session:

  • Bank Statement Workbench (tfcmg5610m100)
  • Bank Statement (tfcmg5610m000)

Alternatively, you can use the sequence of electronic bank statement sessions outlined below.

Steps to Process Electronic Bank Statements:

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