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Infor LX Tips, Infor LN Tips, BPCS Tips, Baan Tips, Infor M3 Tips & Infor ERP News

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Infor ERP Tips & News from the Experts

Infor LX | Infor LN | BPCS | Baan | Infor M3

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

  • TELEPHONE SUPPORT:
    Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
  • ONLINE SUPPORT:
    Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
  • REMOTE & ON-SITE CONSULTING:
    Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
  • BUSINESS ASSESSMENTS:
    Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

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Tips:  LX | BPCS | M3

Previously, if a user performed a partial search for an item by using a double byte language, no matches were found. Regardless of whether the MLS module is used, this enhancement allows a user to use a double byte language to perform partial or full item description searches. This enhancement resolves an issue with partial searches on screens where the Item Master Lookup (WINIIM) screen is used, such as Material Status Inquiry, INV300D-01, Item Master Selection INV100D1-01, Facility Planning Selection, MRP140D1-01, and Purchasing Inquiry, PUR300D1).

The user selects the F4 prompt from these screens to open the Item Description List. In the prompt window, the user specifies option 10 to perform a partial or full search on an item description.

This enhancement allows users who currently perform outside operation processing in shop floor programs to manage the transfer of components used in the outside operations to the vendor’s designated warehouse.

This enhancement provides modified and new INV511D screens and adds new logic to allow the user to identify all shop orders that have components linked to outside operations or to identify all the components linked to an outside operation on a shop order. The shop orders can be filtered by either a date range or by a specific vendor.

Inventory Transfers for Outside Operations enhances the management of external operations by providing screens that simplify the selection of the shop orders or items to transfer to a vendor.

Transfers to the vendor warehouse are performed in the Inventory Transfers, INV511D, screens.

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Tips: LN | Baan

All actions required for converting, validating, matching, and posting electronically received bank statements can be performed within a single session:

  • Bank Statement Workbench (tfcmg5610m100)
  • Bank Statement (tfcmg5610m000)

Alternatively, you can use the sequence of electronic bank statement sessions outlined below.

Steps to Process Electronic Bank Statements:

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