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Infor ERP Tips & News from the Experts

Infor LX | Infor LN | BPCS | Baan | Infor M3

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

Crossroads RMC's support team is friendly, well trained, experienced, and committed to resolving your support & technical issues as quickly & effectively as possible.

How good would you feel if you knew that 30+ years of ERP manufacturing experience was on the other end of the phone when you placed a support call?

That’s what our customers get when they call Crossroads RMC for help.

Crossroads RMC offers a number of services to help you make the most of your Infor ERP investment, regardless of the version of Infor LX, BPCS, Infor LN, Baan, or Infor M3, you are running. Our support team is friendly, well trained, experienced, and committed to resolving your support and technical issues as quickly and effectively as possible. To ensure all your support needs are met, we offer several different methods:

  • TELEPHONE SUPPORT:
    Our phones are answered by live representatives to ensure that you receive prompt, personal, and efficient assistance. These services are available Monday through Friday 8:30 am to 5:00 pm ET. We also offer standby support and after-hour support when requested.
  • ONLINE SUPPORT:
    Online support is available by logging onto your system using a remote connection. With a live connection, our consultants are able to view your system and troubleshoot issues in real-time.
  • REMOTE & ON-SITE CONSULTING:
    Consulting is an excellent option if more in-depth service, training, or troubleshooting is needed. End-User training or group custom training on new features and solutions is also handled effectively using this method of support.
  • BUSINESS ASSESSMENTS:
    Experienced Crossroads RMC Consultants will compare your existing business processes with your existing software and put together a detailed report of their findings. This includes recommendations for improving the day-to-day running of your business while getting the maximum benefit from your software. This also ensures that you are up to date with any features and technologies without adding disruption to your business.

Learn more about our support services>

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Tips:  LX | BPCS | M3

This feature provides the ability to enter information in the shelf life days and retest days fields for non-QMS lot controlled items, even when the QMS product is installed. The purpose of this enhancement is to allow the user to enter information for non-QMS lot controlled items even when QMS is activated in Parameters Generation, SYS800D. In previous versions, when QMS was activated, the Shelf Life Days and Retest Days fields in Facility Planning Maintenance (MRP140) and Item Master Maintenance (INV100) were not maintainable for non-QMS lot controlled items. The user is now able to change non-QMS lot controlled items even when a QMS product is installed.

The Facility Period Close process, as introduced in Infor LX 8.3.4, was designed to function interactively. 

The expectation was that clients with a continuous or 24-hour worldwide operation in multiple facilities would submit the Period End Close jobs for each facility as daily operations ceased or shifts ended for each facility. This process was designed to function interactively so that validations of users performing transactions that conflicted with period end processing, and resulting messages, were immediately sent to the period end user. 

This enhancement provides a batch mode for the Facility Period Close (INV930) process and allows the Update IIM Inventory from IWI (INV931) process to be submitted from the INV930B program. The enhancement also provides a batch mode for the INV931 process. For example, a user has a 24-hour operation in facilities around the world, but a centralized IT operation. With this enhancement the user can submit the individual facilities to be closed to a batch process that can be managed by a scheduler, automatically releasing each facility to be closed at a predetermined time.

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Tips: LN | Baan

All actions required for converting, validating, matching, and posting electronically received bank statements can be performed within a single session:

  • Bank Statement Workbench (tfcmg5610m100)
  • Bank Statement (tfcmg5610m000)

Alternatively, you can use the sequence of electronic bank statement sessions outlined below.

Steps to Process Electronic Bank Statements:

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