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Are You Running Your IT Department, or is IT Running You?

It's hard to efficiently manage your ERP system and support the users who rely on it every day when you are spending all your time running your manufacturing business. We get it and want you to know you are not alone. 

Are you able to answer any of these questions?

  1. How much available disk space is there on my ERP system box?
  2. What happens when users encounter an error in the ERP system?
  3. How are new employees being brought up to speed on ERP functionality?
  4. What needs to be done to ensure optimal performance of our ERP system?

If you don’t know all the answers that's because it's not easy to be the ERP guru of a company AND successfully stay on top of everything that is necessary to keep your business systems running efficiently and effectively. So, this begs the question…why do it?

Wouldn’t it be wonderful to have an Infor LX, BPCS, Infor LN or Baan guru with decades of manufacturing ERP and IT experience available to you as-needed 24x7x365?

Partnering with Crossroads RMC means your organization will never be left idle and unsupported should you encounter ERP trouble. Working with Crossroads RMC means you will be working with skilled Infor LX, BPCS, Infor LN, and Baan experts who get to know you and your business. Basically, we become an extension of your business.

 Crossroads RMC Support Provides  Methods of Support Available
  • Dedicated help desk resource
  • Central point of contact
  • Real-time responses and follow-up
  • Knowledgeable support that is familiar with your ERP installation
  • Monthly support reporting/tracking
  • Phone & Email support
  • On-Demand web meetings
  • Onsite support


For more Infor LN & Baan information please contact Kathy Barthelt

For more Infor LX & BPCS information please contact Frank Petrasio

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Tips:  LX | BPCS | M3

For many businesses, a high-powered ERP can streamline processes, increase efficiency, and strengthen the bottom line—at least in theory. In reality, some companies miss out on the opportunity to achieve greater ROI by overlooking a few fundamental truths about ERPs.

1. Implementation takes longer than usually anticipated.

2. Company buy-in and sufficient training can predict success.

3. Implementing the full range of features can make the difference between success and failure.

Can your ERP move with you into your next growth phase? Can it scale and flex as your business expands? Is your business making the most of your investment?

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Optimize Your Manufacturing Today!

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The Notes Maintenance feature is made up note programs that are accessible from a central location. The Note Text Maintenance (SYS555), Note Type Maintenance (SYS553) and Multi Language Notes Maintenance (SYS556) programs are all available as menu options.

Instead of having to go into separate programs to maintain note settings, the user can set up print options, specify user documents and customize user security levels for specific notes.

The Notes Maintenance feature provides a way to create, revise, delete, and copy note text that are categorized by note types. The print options in Notes Maintenance permit a user to define documents for which the note is intended. This includes base LX documents and custom documents. 

Finally, the notes program provides a way to define notes by assigning document types. For example, a document type can be created named “Invoice.” A note can then be defined to print on all invoice programs without requiring individual entry.

Optimize Your Manufacturing Today!

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Tips: LN | Baan

Instead of sharing tables through logical linking, you can replicate table content between companies. This approach allows certain non-key attributes of a record to vary by company. For example, if you replicate bills of materials rather than sharing them, each company can associate a different warehouse with the same bill of material. This way, the bills of materials are consistent across companies, while the warehouses can differ.

Replication also enables selective availability of records in other companies. For instance, when replicating items, you might limit which items are available in a sales company based on their item group, only including end items. You can further refine replication to specific subsets, such as particular item groups.

Keep in mind that replication requires any referenced tables to be either replicated or shared as well.

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