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Infor LX Tips, Infor LN Tips, BPCS Tips, Baan Tips, Infor M3 Tips & Infor ERP News

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Infor ERP Tips & News from the Experts

Infor LX | Infor LN | BPCS | Baan | Infor M3

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"Apologies, boss, but at the moment, we are unable to contribute to advancing the business."

Infor LX | BPCS | Infor LN | Baan

Imagine delivering this message to your boss or the company president. What would their response likely be? It's improbable that they would respond with, "That's perfectly fine; we can delay implementing this significant initiative that could potentially save us a substantial amount of money and give us a competitive edge. Please let us know when you have the availability to work on it." In reality, they would probably want you to add this new task to your already overflowing to-do list, wouldn't they?

Nonetheless, you'd probably comply because it's the responsible thing to do and it's crucial for the company. But what happens to all the other tasks you were initially supposed to work on? They end up lingering on your to-do list indefinitely.

But what if they didn't have to remain in limbo? What if you could shift your focus to critical projects that propel the business forward while still managing the lower-priority tasks that still need attention? This is where outsourced IT and ERP support services come into play.

Managing ERP systems is undeniably intricate and time-intensive, and staying ahead of issues to identify, prevent, and resolve them before they escalate is essential. Can you truly afford to set aside this critical work for something else?

Crossroads RMC offers a comprehensive range of support services, ensuring round-the-clock coverage, 365 days a year, to handle the most challenging support issues, right down to the most routine ones. Our services encompass everything from software updates and maintaining highly customized environments to diagnosing financial integration errors and investigating discrepancies between your production output and inventory records.

We can tackle any challenge you throw at us, backed by our 38 years of experience working with manufacturers and Infor ERP systems, as well as the satisfaction of our loyal customers.

Our Support Services, Tailored to Your Needs

At Crossroads RMC, we deliver support services with a commitment to open communication, ensuring that your business is supported whenever you need us, whether or not you have a support plan in place.

No support plan? No problem. Just give us a call, and we'll prioritize your business needs and sort out the details later.

To discover more about our popular customized support plans, which streamline support case logging, track support usage, facilitate support meetings, offer live chat support, and provide access to Infor resources, please don't hesitate to contact us today at 800.762.2077.

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Tips:  LX | BPCS | M3

TECHNOLOGY: Facility Security Ranges

Previously, a user could complete the Cost Transfer (CST920) process for any range of facilities regardless of their security settings established in SYS600. This enhancement verifies the user security settings set up in SYS600 before processing cost transfers for a range of facilities in CST920. If the user has authority for a facility range, but there are facilities within that range that are not authorized, the program skips those facilities and completes the cost transfer process.

FINANCE: Expiration Date for Quotes and RMAs

A Cancel-by-Date has been added to the Quote Header and RMA Header panels. This optional field can limit how long a quote or authorization to return items for credit is valid.  

For quotes, this enhancement provides an optional end date for the quote. For RMAs, it provides an optional date by which the customer must return the items to receive the credit listed on the RMA.

The Cancel-By-Date prints on the Order Acknowledgement and RMA Acknowledgement to inform the customer of this important limitation to the quote or return authorization. 

An Order Entry user cannot copy the quote to create a new order if the Cancel By Date has caused the quote to expire.

OPERATIONS: Default Split Salesperson to Customer Orders

Sales commissions are based on combinations of the Primary, Split, and Line-Level salesperson and the commission codes defined for the customer and item. You can now define the Split Salesperson in the same master files as the Primary Salesperson. While the Primary Salesperson is mandatory, the Split Salesperson is optional. It defaults during Order Create using the identical hierarchy as Primary Salesperson. Using Split Salesperson provides more flexibility in the calculation of sales commissions. The ability to define a default Split Salesperson improves the accuracy of sales commission qualification and calculation and reduces maintenance and adjustments necessitated by corrections.

Previously, a user could complete the Cost Transfer (CST920) process for any range of facilities regardless of their security settings established in SYS600. This enhancement verifies the user security settings set up in SYS600 before processing cost transfers for a range of facilities in CST920. If the user has authority for a facility range, but there are facilities within that range that are not authorized, the program skips those facilities and completes the cost transfer process.

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Tips: LN | Baan

You can use this procedure to find accounts that have a valid sub-accounts group but no corresponding general ledger chart account records. This action creates the general ledger chart account record for the account and sub-account combination. This action does not add the accounts to charts.

  1. Select Financials > Global Ledger > Setup > Finance Enterprise Group > Maintenance.
  2. Open the finance enterprise group and click the Sub Account tab.
  3. Select Actions > Propagate Unused Sub Accounts.
  4. Select the finance enterprise group and click OK.

Sub-accounts are added according to group if they have been defined on the accounts. The resulting account can be added to the charts.

When the originating order or order line of an outbound order line is canceled or changed, this affects the outbound order line and may impact the related outbound advice, shipments, or shipment lines.

For most order origins, warehousing order-type parameters determine whether these actions are allowed:

  1. Update the outbound order line if the originating order is changed.
  2. Cancel the originating order line and the outbound order line.
  3. Delete the canceled outbound order line.

Updating Outbound Order Lines

  • Allowed:

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