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Infor LX Tips, Infor LN Tips, BPCS Tips, Baan Tips, Infor M3 Tips & Infor ERP News

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Infor ERP Tips & News from the Experts

Infor LX | Infor LN | BPCS | Baan | Infor M3

Kathy Barthelt
/ Categories: Infor LN & Baan Tips

Baan / LN Tip of the Week: Sales Order Returns & Credit Invoices

This tip shows the procedure to process a return sales order and the resulting credit sales invoice.

A normal sales order was completed (200010016) prior to processing the return sales order.

Set up sales order with sales order type of “Return Inventory”.
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A return order requires a return reason.
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The return sales order has all steps automated.
The last step is to produce the invoice in Central Invoicing.
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The invoice is confirmed in Central Invoicing for the amount of the sales order.
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Set up the billing request-Common Tab
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Sales/Rebate Tab
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Process the billing request
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Compose/Print/Post
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Success message
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Sales Credit Invoice
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The original invoice and credit invoice can be viewed in open entries.
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Tips:  LX | BPCS | M3

TECHNOLOGY: Facility Security Ranges

Previously, a user could complete the Cost Transfer (CST920) process for any range of facilities regardless of their security settings established in SYS600. This enhancement verifies the user security settings set up in SYS600 before processing cost transfers for a range of facilities in CST920. If the user has authority for a facility range, but there are facilities within that range that are not authorized, the program skips those facilities and completes the cost transfer process.

FINANCE: Expiration Date for Quotes and RMAs

A Cancel-by-Date has been added to the Quote Header and RMA Header panels. This optional field can limit how long a quote or authorization to return items for credit is valid.  

For quotes, this enhancement provides an optional end date for the quote. For RMAs, it provides an optional date by which the customer must return the items to receive the credit listed on the RMA.

The Cancel-By-Date prints on the Order Acknowledgement and RMA Acknowledgement to inform the customer of this important limitation to the quote or return authorization. 

An Order Entry user cannot copy the quote to create a new order if the Cancel By Date has caused the quote to expire.

OPERATIONS: Default Split Salesperson to Customer Orders

Sales commissions are based on combinations of the Primary, Split, and Line-Level salesperson and the commission codes defined for the customer and item. You can now define the Split Salesperson in the same master files as the Primary Salesperson. While the Primary Salesperson is mandatory, the Split Salesperson is optional. It defaults during Order Create using the identical hierarchy as Primary Salesperson. Using Split Salesperson provides more flexibility in the calculation of sales commissions. The ability to define a default Split Salesperson improves the accuracy of sales commission qualification and calculation and reduces maintenance and adjustments necessitated by corrections.

Previously, a user could complete the Cost Transfer (CST920) process for any range of facilities regardless of their security settings established in SYS600. This enhancement verifies the user security settings set up in SYS600 before processing cost transfers for a range of facilities in CST920. If the user has authority for a facility range, but there are facilities within that range that are not authorized, the program skips those facilities and completes the cost transfer process.

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Tips: LN | Baan

Sales Order Acknowledgements in Baan IV:
After a sales order is entered in Baan IV, users can print an order acknowledgement in Print Sales Order Acknowledgements/RMAs (tdsls4401m000), after which it can be sent to the customer.

Sales order acknowledgements in ERP LN:
In Infor LN, users can still use the Print Sales Order Acknowledgements/RMAs (tdsls4401m000) session to print order acknowledgements, however, the following functionality is added to this session:

  • In the Documents to Print field users can select whether to print order acknowledgments and/or return material authorizations.
  • With the Promotions check box users can indicate whether to print promotions on the order acknowledgement, if promotions apply to the order.
  • Users can control the printing of order acknowledgements based on the order amount and/or the delivery date.

These conditions only apply for order types that do not have the Print Sales Order Acknowledgements/RMAs (tdsls4401m000) linked as a mandatory activity to the order type in the Sales Order Type - Activities (tdsls0560m000) session.

There can only be one correction period, and it must be the last period in the period table.

There can only be a correction period for Fiscal periods and not for Reporting or Tax. This period is used for the posting of the Automatic Balancing of Profit and Loss entries as well as any auditor adjusting entries that may be made outside the normal year. This allows you to print a trial balance and financial statements of period 1-12, for example, eliminating any of those adjusting entries.

If you have the Company Parameter (Balancing of Profit & Loss) set to Individual Accounts, then it is critical to have a 13th period to post those entries to. With this setting, the Automatic Balancing will zero out each individual P&L account in the last period. You want this to be period 13 and not period 12.

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