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Baan Support Training & Workshops

Baan Support, Training & Workshops

Authoritative knowledge from a 30+ year partnership with Infor

Looking for a Baan Expert or Guru to support your Infor ERP issues? Partnering with Crossroads RMC means that your organization will work with highly skilled Baan experts who get to know you, your business, and employees, so you will never be left idle and unsupported.

Our Baan support, training and workshops are customizable to fit your needs. Maybe your business needs help adapting to COVID-19 challenges, or you have new team members that could use Baan training. Perhaps you're thinking about upgrading to Infor LN and want to know how it can be fully utilized for your business, or you'd like us to dig deep to solve that perplexing issue? Either way, Crossroads RMC provides the very best Baan support services 24x7x365. Yes - every day, every hour, every time-zone, even holidays! 

Put decades of manufacturing ERP and IT experience to work for your business with Crossroads RMC.


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24x7x365 Support

Your Baan
Support 24x7x365

Crossroads RMC’s support services cover everything related to your Baan system: application, database, technical operation, hardware and infrastructure. On average, our team of functional and technical consultants have been with Crossroads RMC for 15-20 years, so partnering with us gets you the very best ERP support available, 24 hours a day, 7 days a week, for 365 days a year.​

Crossroads RMC support provides:

  • 24x7x365 support with or without a support plan

  • Dedicated resources with central point of contact and quick response time and follow-up

  • Infor partner with expert knowledge of all version of Baan and Infor LN

  • Functional & technical support

  • Open communication support via phone, text, e-mail, online portal, Microsoft Teams, web meetings and onsite visits

  • Monthly reporting to track service usage

  • ERP disaster & recovery

Open Communication

We are available 24x7x365

Support Services Designed Your Way

Crossroads RMC provides support services with open communication to ensure your business is covered whenever you need us with or without a support plan.

No support plan, don't worry, give us a call and we will take care of your business first, and sort out the details later.

To learn more about our popular customized support plans that make it simple to log support cases, track support usage, schedule support meetings, live chat, and review Infor resources, give us a call today. 800.762.2077.

Contact Us

At the very minimum, know that Crossroads RMC is here when you absolutely need us.

E-mail during business hours, 8:00am - 5:00pm CT.

Urgent support issues during business hours, call +1.630.955.1310 dial 0, 8:00am - 5:00pm CT.

Urgent off-hours support, call +1.630-955.1310 dial 230.

Contact Us

Rest assured that our support plans are customized specifically for your business. We are here when you absolutely need us, via phone, e-mail, chat, text, online portal, and web meeting, so you can easily log and track support cases, access your dedicated resources, all with an agreed upon structure of hours/dollars for your anticipated usage. Our support plans are based on an annual contract, but don't worry, in most cases you can roll-over any unused hours/dollars onto the next year's paid annual contract.

Need a lot of help, more on the lines of an employee that knows your Baan system and your industry inside and out, that can be at your company or working remotely, trouble shooting your issues in real-time? Our consultants will work along side your staff to troubleshoot and solve issues, get to know your business, and provide support for the day-to-day management of your Baan system for as long as you need them.

ERP Disaster Rescue & Recovery

Data loss or system crash? You need a plan.

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Functional ERP Support

Process challenges, or failed transactions?

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Technical ERP Support

Errors, licensing issues, downtime?

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Upgrade Support

Get your Infor LN upgrade on-track.

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Integration with Baan

Integration failure or poor performance?

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Process Improvement

Process & procedure best practices.

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Training & Workshops

Focused impromptu training sessions.

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Utilization Review

Mini consulting for new features.

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Infor LN Implementation

Data mapping & functionality questions?

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Add Functionality

Personalizations, extensions or reports.

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Baan Tips
& Tricks

Baan best practices bi-monthly.


App Support

Troubleshoot & support.

Baan Apps>

Expert Infor ERP Consultants

Baan Training & Workshops

Whether your implementation or upgrade was recent, or a long time ago, or you need to get by with your current version, ERP systems are a significant investment, and to get the most out of your ERP system, you need to invest in the people who use it.

Benefits of Baan Training & Workshops:

  • Accelerate productivity & efficiency

  • Streamline processes

  • Reduce risk of human error

  • Utilize comprehensive analytical tools

  • Take advantage of best-of-breed ERP practices

  • Make informed decisions

  • Produce quality work

  • Deliver products & services on-time

  • Drive long-term performance

  • Avoid downtime & technical glitches

  • Save time & money with less resources

  • Maximize the value of your ERP investment

ERP Diagram

Baan Training Your Way

All of our training and workshops are based on best practices gained through real-life practical experience and brought to you by consultants with 30+ years of manufacturing ERP experience. Our consultants expertise offer flexible training and workshops that are tailored to fit your unique business needs. All sessions can be impromptu, or scheduled with flexible dates, times and location of your choice. Our consultants excel in training all skill levels, one-on-one and customizing Infor's Campus e-learning courses to fit your specific business needs.

We specialize in training in these areas:

  • Financial Integrations

  • AR/AP

  • Cash Management

  • Supply Chain Management

  • Manufacturing

  • Sales

  • Product Configurator

  • Service

  • QMS

  • Planning

  • System Administration/Tools

  • Report Design

  • Webtop Navigation

  • EDI

  • Baan Programming

Contact Us

Crossroads RMC's Consultants have helped 500+
Infor Customers Increase their ROI

Your ERP system lies at the heart of your business. How it’s utilized is critical to operating a stable, well understood and effective business system. 

My ERP Needs
an Upgrade

Businesses relying on outdated systems are open to increased vulnerability, decreased productivity and a loss of competitive advantages.

Upgrades & Implementations

It’s time to evaluate the functionality of your ERP system and how it supports your business initiatives. Newer ERP versions provide easy to implement workflows, and take your business to the next level with a cost-effective solution on premise or in the cloud.

Get started >

Our ERP Expert
Left the Building

Employees come and go, but not having the right people or tools to support your organization can be crippling.

Support & Training Services

Whether you have a quick question, need supplemental resources or training to tackle a specific problem, or require ongoing managed services, our consultants have the tools to help you through any unique ERP challenge. You can rely on our 35+ years of consulting expertise and 24x7 support.

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My Supply Chain
Needs Serious Help

The last thing you want to risk is your relationship with customers and suppliers, but having poor visibility to your supply chain does just that.

ERP Integration & ERP Enhancement

If you need to improve customer satisfaction or streamline communication with your suppliers, our team has the expertise to analyze your unique business challenges and provide you with a cost-effective solution that adds a competitive advantage.

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My ERP is
Stuck in a Rut

It's hard to stay competitive when business needs and ERP versions keep changing, but doing the same things over and over won’t yield different results.

ERP Utilization Review & Consulting

It’s time to evaluate the functionality of your ERP and how it supports your business initiatives. Our team has developed best practices to improve the way your employees, resources and technology work together. Performed on-site or by video analysis.

Get started >

Subscribe to our newsletter - Crossroads Connections

Bi-monthly Baan tips & news from your Go-To Infor ERP Experts!

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  • "Crossroads RMC has been one of those rare discoveries. Competent people that care that they do a good job and have a good way of communicating without being demeaning. We hope to have Crossroads RMC on our backup team for years to come."

    Nidec Avtron ManufacturingDirector of QA & MIS

  • "We are very happy with the results and by all accounts the project is a success. Crossroads RMC continues to deliver extremely knowledgeable consultants and project management. We simply wouldn't have made it without them. It continues to be a pleasure working with Crossroads RMC."

    Brandt Agricultural Products LtdIS Manager

  • "Crossroads RMC was instrumental in assisting us with upgrading our LN system from 10.2 to 10.6. We had a few security obstacles that we had to work around and a short time frame in which to complete the project, but Crossroad was quick to resolved the issues to get the new system online. They were integral part of our success."

    HunterDouglasIT Specialist

  • "FSB North America Inc. had a desperate need for inventory control capabilities in conjunction with our Infor ERP LN deployment. Crossroads RMC not only had a solution, but also a deployment process that was simple, patient and knowledgeable. We are extremely happy with the Crossroads RMC Data Collection solution (Web Collect) and have seen our efficiency increase significantly. Crossroads RMC completed the project on time and on budget. We are happy to have chosen them for this project."

    FSB North America Inc.Warehouse Operations & IT Manager

  • "Improving the efficiency of all our operations is key to our ongoing success. Crossroads RMC’s Data Collection solution clearly can help us on an ongoing basis, and it offers immediate improvement and a foundation we can continue to build on."

    RHI MagnesitaIT Manager

  • CWI Logo

    "The recent BPCS work completed by Crossroads RMC was the most satisfying consulting project I have been involved with over my 20 year career, some of that having been a consultant myself. Hugh Carty and Luis Diaz are both very competent and efficient technically but also, importantly, respectful and courteous to all employees with whom they worked. They are what a consultant should be. Should the need arise again we will certainly hope to obtain their services."

    Central Wire IndustriesIT Director

  • Peterson Mfg Logo

    "Crossroads RMC has a highly responsive Director of their IBM i Group in Frank Petrasio. During our implementation of Infor’s ERP LX, we needed additional assistance beyond what Infor could directly provide. Another consultant that I trusted and respected suggested that I contact Frank. The short version of the story is “I did and I’m pleased with the results”. I used resources recommended and assigned by Frank who were both 3rd party and direct employees in the areas of EDI, OLM, Finance, and general programming during our conversion and go-live. Post go-live, I was searching for assistance with the possibility of implementing the ECC (Engineering Change Control) module of LX. I again reached out to Frank for a resource and had the opportunity to work with a consultant who knew more about ECC than anybody else I could find from any company. Overall, I would say that my experience with Frank, his company and their resources could be summed up like this: “I found a Director who understands responsiveness, works diligently to provide quality resources, met some amazing consultants and got some amazing results.” If you have need of IBM i services, contact Crossroads RMC and speak with Frank Petrasio. I believe you’ll be as happy as I have been."

    Peterson Manufacturing Company Corporate Director of IT

  • Western Industries Logo

    "We sought out Crossroads RMC to be our main source of service on our aging ERP system that is becoming more difficult to maintain internally. Every task, request and email has been answered with accuracy and professionalism. We look forward to continuing our relationship with Crossroads RMC and consider them a valuable partner to our support team."

    Western Industries Plastics Products LLCIT Manager

  • YUPO Logo

    "Our upgrade from BPCS 6.1 to LX 8.3 was greatly aided by Crossroads RMC. Their extensive knowledge of the financial system was a saving grace for us since we had a system that was setup over 15 years ago by people no longer in the company. The patience and professionalism of Hugh Carty made the transition much less complicated and frustrating. There is no doubt in my mind that it would have taken a much longer period and a substantially more painful path if it was not for Crossroads RMC bending over backwards to accommodate our processes and time constraints. Crossroads RMC was also able to help us with AS400 technical training, MRP production system design and pricing using Promotions and Deals. This large swath of knowledge was very helpful in management discussions. Thanks to the Crossroads RMC team and in particular Hugh Carty, Yupo was able to bring this implementation under budget and on time."

    Yupo Corporation USAIT Manager

  • Mohawk Logo

    "Crossroads RMC has been a valued and trusted technology partner for a decade. The Crossroads RMC consulting and technical teams have enabled Mohawk to achieve the maximum benefits of our BPCS enterprise resource planning implementation. Crossroads RMC is responsive to all of our consulting and technical requirements ranging from daily operational issues to large-scale systems integration projects. Recently, Crossroads RMC supported the design and implementation of a highly successful eBusiness project to integrate our customers, banking institutions, and third- party warehouses to our enterprise-systems. Mohawk will continue to partner with Crossroads RMC to leverage information technologies, to maintain a competitive edge and to remain the largest manufacturer of premium printing, writing and imaging papers in the country."

    Mohawk Fine PapersDirector, Business Process Management & Information Technology

  • Sandvik Logo

    "Crossroads RMC supported us in our corporate pursuit of “Excellence of Finance”. They helped us reduced the mundane day-to-day tedious functions in Finance by building automated reconciliations and interfaces that allow us to provide our financial statements to our shareholders in much less time on a monthly basis."

    Sandvik Materials TechnologyCIO SMT Americas

  • YUPO Logo

    "Regarding ION development work / interface to EAM. Tim Baker completed every task in a timely manner and was very easy to work with. I feel the value of Tim’s work is exceptional and I would recommend his services to any company that is looking for a competent project developer / coder. I truly believe that Tim’s skill set is one of the best values for the dollar of any consultant I have worked with on any Infor product. Thanks and I look forward to future projects with Crossroads RMC."

    Yupo Corporation USAIT Manager